Help & Support
Need assistance? We're here to help you with your hotel booking questions.
Common Questions
Where is my reservation confirmation?
Your confirmation comes directly from the hotel brand you booked with. Check your email for a message from the hotel brand (e.g., Marriott, Hilton).
How do I modify or cancel my booking?
Contact the hotel brand directly using the contact information in your confirmation email, or visit their website and log into your account.
The booking link didn't work
Try visiting the hotel brand's website directly and searching for your hotel. If the issue persists, let us know using the contact form.
What is a member rate?
Member rates are discounted prices available when you join the hotel's free loyalty program. You can join during checkout on the hotel's website.
Why is the BookStays Wholesale Rate sometimes cheaper than the hotel's own site?
Hotels release blocks of rooms at wholesale trade prices to licensed sellers — it's how the industry fills uncertain demand. Rate-parity rules keep those prices out of public view but allow them in closed channels behind a sign-in, which is why our Wholesale Rate needs a free account. We buy at the trade price, add a small margin, and pass it through. One rule never bends: if it can't beat the hotel's own deal for your stay, we don't sell it — we point you to the hotel.